"Syndicus conducted an extremely thorough and thoughtful review of the complaints service at each of our hospitals. Some very helpful recommendations came out of this review which have helped us to improve our customer service."
A major private hospital group - 2013
Syndicus is a leading provider of complaints management and dispute resolution services to complaints handling schemes, regulators and service providers. We can help you improve the way complaints are managed and customer disputes are resolved through specialised advice and hands-on services. We can help you set up a new customer complaints service, review existing systems, handle complaints and enquiries on an outsourced basis, investigate root cause problems and/or provide niche training.
We have worked with many of the largest complaints handling schemes in the UK. Sectors we work with include charities, education, financial services, government, healthcare, leisure, ombudsmen, professional services, regulators and utilities.