Managing Complaints		Resolving complaints		Establishing an internal ombudsman programme
Find out how Syndicus can help you improve your systems for managing complaints  - saving costs, improving management information and generating customer goodwill		We can help you resolve complaints before they escalate to an ombudsman or the courts using early resolution techniques
Outsourcing your complaint  handling		Investigating customer concerns		Specialised training
Appoint us as your authorised complaints handler		Request an independent root cause investigation into specific complaints or  customer concerns		We  offer specialised training on complaints handling, adjudication and dispute resolution We also offer learning through videos and theatre based topics

Syndicus is a leading provider of complaints management and dispute resolution services to complaints handling schemes, regulators and service providers. We can help you improve the way complaints are managed and customer disputes are resolved through specialised advice and hands-on services. We can help you set up a new customer complaints service, review existing systems, handle complaints and enquiries on an outsourced basis, investigate root cause problems and/or provide niche training.

We have worked with many of the largest complaints handling schemes in the UK. Sectors we work with include charities, education, financial services, government, healthcare, leisure, ombudsmen, professional services, regulators and utilities.